Welcome to NTULearn Knowledge Base System (KBS) for Public

Our knowledge base consists of frequently asked questions, guides, video tutorials and references on the use of NTULearn, the NTU Learning Management System, and related eLearning services and applications available at NTU. Simply type your keyword(s) in the above Search omnibox to start using the Knowledge Base. You can also browse through the catalogue of tools/applications in the Contents sidebar on the left to learn more about the tools/applications.


Most Popular Articles  



AcuConsole (AcuConference)
How to access my course sites
Where can I find more information on course registration matters?
LyndaCampus Video Libraries
How long does it take for Turnitin to process Similarity Report?
How do I rectify Error 230 that my students encountered when accessing the Turnitin assignment?
How to access iThenticate Originality Checking Tool
How to login without accessing NTULearn
What should I do if the error message “The file is damaged and could not be repaired.” is shown when I download a file?

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Issues related to login to NTULearn

Issues related to access to course, content, assessment item or tool

  • School/Department
  • Full Name
  • Current and any previous NTU network Username
  • Current and any previous Matric/NRIC/FIN No. due to change in programme, employment status/citizenship
  • Current status at NTU: e.g. On Leave of Absence, Contract Staff, Part-time Tutor, Visiting Professor/Researcher
  • Error message encountered
  • Screenshot of error encountered  
  • School/Department
  • Full Name
  • NTU network Username
  • Course ID in NTULearn or Course Code and Name
  • Content, assessment item or tool not accessible
  • Error message encountered
  • Screenshot or video on error encountered