Display Legacy Contents

Welcome to NTULearn Knowledge Base System (KBS)

Our knowledge base consists of frequently asked questions, guides, video tutorials and references on the use of NTULearn, the NTU Learning Management System, and related eLearning services and applications available at NTU. Simply type your keyword(s) in the above Search omnibox to start using the Knowledge Base. You can also browse through the catalogue of tools/applications in the Contents sidebar on the left to learn more about the tools/applications.


Most Popular Articles  



How to Use Private Message Function
How to download lecture recording files
AcuConsole (AcuConference)
How to Download AcuConference Installer
How to download the Lecture Recording
Conducting Web Conferencing Session
How to Configure the AcuConference Server Settings
Responseware for Student Full FAQs
How to access my course sites

Any Feedback and Suggestion on the Knowledge Base, please email to

Contact Us 


If you're unable to find what you're looking for in this Knowledge Base, you can contact Service Desk at for assistance. To help you to resolve the issue you encounter quickly, please include the following information in your email enquiry:

Issues related to login to NTULearn

Issues related to access to course, content, assessment item or tool

  • School/Department
  • Full Name
  • Current and any previous NTU network Username
  • Current and any previous Matric/NRIC/FIN No. due to change in programme, employment status/citizenship
  • Current status at NTU: e.g. On Leave of Absence, Contract Staff, Part-time Tutor, Visiting Professor/Researcher
  • Error message encountered
  • Screenshot of error encountered  
  • School/Department
  • Full Name
  • NTU network Username
  • Course ID in NTULearn or Course Code and Name
  • Content, assessment item or tool not accessible
  • Error message encountered
  • Screenshot or video on error encountered