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   Home > Teaching and Learning Tools > Content Creation and Delivery > NTULearn for Faculty > Supported Browser > How to solve the Internet Compatibility Issues

How to solve the Internet Compatibility Issues

Target Audience : Instructor / Student

Some Internet Explorer users may experience issues accessing NTULearn such as, missing or hidden menu options as shown in the diagram below.

  

Solution:


Under “Tools” in the menu bar, select Compatibility View settings as shown in the diagram below. 


For IE 8 and 9, you may have to make the menu bar visible by clicking on Alt key. 

For IE 10 in Windows 8 OS, you must be in Desktop mode.

Check if "ntu.edu.sg" is added to “Compatibility View Settings” as shown in the diagram below. 

If it is so, please remove it from the list and uncheck the 3 boxes (except IE 11).

Click on Close button to close the “Compatibility View Settings” dialog box.



Switching off the browser Compatibility Mode should resolve these issues and enable Blackboard to work correctly.